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Appointments

Consultations at Grosvenor Place are by appointment only (except for urgent cases which will always be seen). 

Routine appointments may be booked up to 6 weeks in advance or on the day. Phone 01225 48 47 48 to speak to the reception team.

In Advance

Nearly 2 thirds of all of our appointments are bookable in advance. Speak to the reception team and they will do their best to give you an appointment time convenient to you.

On the Day

Each morning we release a third of our appointments to be booked that day. These are ordinary routine appointments not emergencies and can be booked by speaking to the reception team. The phone lines open at 08:00 but remember Monday mornings will be particularly busy.

Telephone

Some problems can be dealt with over the phone. If you need medical advice, but don’t think you need to visit the surgery, please ask for a telephone consultation. The receptionist will arrange for one of the GP’s to call you back. They may ask for some details, so that the doctor can assess the level of urgency.

Urgent

If you feel that you need to see a doctor today, please let the receptionist know. You will be given an appointment either at the end of the current surgery of at the start of the next surgery. The doctor may phone you to assess the urgency of your problem. You will not be able to request a particular time of day.

Extended Hours

We understand that some of our patients find it difficult to get to the surgery within normal working hours, so we have a number of extended hours appointments available in the evenings and Saturday mornings. Ask the receptionist for details.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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